FAQ's

Shipping Information
Orders placed by credit card or paid with a Money Order are shipped via USPS Priority Mail usually within 1 week of receipt, and generally arrive within 5 days of shipment. Please allow 2 to 6 weeks for delivery in case your item is out of stock.
You will be sent an 'Order Status Update' if there is an exception. Checks may be held for clearance at our descretion. Insurance is optional.
Please note that, despite our excellent track-record, we can not be held responsible for packages
lost or damaged, if uninsured.

International Customers
Please contact us here prior to placing your order, and we'll try our best to accomodate you. Additional shipping charges may apply, and we can determine which shipping options you'd prefer. Jewelry can not be shipped to many countries due to Customs regulations - please email us for details.

Returns & Refunds
If your purchase is damaged, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for the same item and price. Please note, the original postage charge will not be refunded. Some products are non-returnable for hygiene reasons. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please us and with the nature of the problem with your order number and send both the invoice and parcel to:
RUGGED THUG
P.O. Box 47075
Chicago, IL 60647

Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please Rugged Thug quoting your order number, your name and address, reply e-mail address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return.

Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. **Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

Inside your order you'll find a packing slip, which is your printed receipt. Keep this information in case you need to make a return or exchange. Only SAME style exchanges are possible and requests are always subject to availability.

Detailed instructions for returning an retail item via parcel service:
1. Retrieve the packing list that came with your order.
2. On the back of the packing slip or a copy of the packing slip, note the reason for the return: doesn't fit; flawed; damaged during shipping; wrong item shipped.
3. Pack and seal your return securely (in the original package if possible) and include the packing slip or a copy of the packing slip. Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. We recommend the use of an insured parcel service, such as UPS.
4. All returns will be refunded to the form of payment used for the original purchase.
5. If you do not have your original packing list, please provide details for returning the product: flawed; damaged during shipping; wrong item shipped. Also, please provide the original order number, purchaser name, address, and telephone number to assist in processing the return.

IMPORTANT NOTE: Please be advised that you must include a return address on any package sent to our consumer warehouse. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed and RuggedThug.com will not replace the contents of the package.
Thank you for your cooperation.

PAYMENT INFORMATION
We offer the following payment options:
1 ) Selecting the 'Checkout' option on the "View Your Cart page"will direct you to a link to pay through a Secure Virtual Terminal with PayPal.com. We also request that you enter the CVV2 code (the last 3 numbers located on the signature strip of your card) in the field provided. This is a security measure to protect against fraudulent use of your card.
Please be sure to remember to include your email address in case we may have questions regarding your order.
If you experience any problems, please email us - click here -
A) You can mail your order to us directly - our address is listed on the Contact page.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Rugged Thug.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Rugged Thug.com and protected by U.S. and international copyright laws.

RuggedThug.com Privacy Policy
RuggedThug.com, and its advertisers and affiliates are deeply committed to protecting the privacy of Internet users. Below is information outlining our continued support for the responsible management of consumer information.

Consumer Information:
During the process of browsing our pages, RuggedThug.com does not collect any personally identifiable information about you such as name, address, phone number, or e-mail address. However, RuggedThug.com does obtain some types of non-personally identifiable information such as the Internet Service Provider you use to connect to the Internet, your browser type, or the type of computer operating system you use (Macintosh or Windows, for example). The information collected by RuggedThug.com is used for the purpose of targeting ads and measuring ad effectiveness on behalf of our advertisers. In some cases, you may voluntarily provide personal information in response to a specific form (this form may ask you to fill out a survey or provide personal details). If this does occur, RuggedThug.com will collect this in our database. This information is used to respond to your request, or to enter your details in a competition. In addition, RuggedThug.com may combine this information with other users' information and review it in an aggregate form to understand the type of individuals who use a specific type of form or enter our competitions. Personal details will never be passed on to third parties without your consent, except in the case of winning competition entries, where your details will be forwarded to the relevant awarding company only.

Email:
We manage an email newsletter, delivering news and site information to all our wholesale customers. To unsubscribe from our newsletter, you just reply to the original email and type the word; "unsubscribe" or "Remove" in the subject line.

If you have any additional questions about RuggedThug.com's dedication to consumer privacy, please contact us Here.